How to deal with difficult arguing customer?

It is said that there are not reportedly difficult customers, but only difficult situations, which, with the lack of competent staff, can actually make the customer unhappy. How should we behave properly in case of a complaint? This article presents information: • how to behave in case of a complaint, • how to refuse diplomatically,…

Life is like a door to open and close it…

Life is like a door to open and close it I heard it from a 90-year-old old man. The change of perspective of seeing causes that we can see something what has so far been covered. For me, such a striking moment was the discovery that it was not the goal itself, but the path…

“Something of nothing” i.e. the art of establishing relationships

If you want to be communicative or relational man, it is enough that you will behave like a person outside. Not only will the outside world believe in your character, but also your own brain so that you will become who you want to be after a certain time!
So, I provide 3 specific technical tips: …

Price Defense Technique: Aikido

So, we know (from article: “It is too expensive – Why are afraid of this?”)that the objection is the “clients ready purchase” symptom. It is only a dissonance which is created when two pieces of information cause the conflicting emotions. On the one hand is the rating offer and a client thinks that it is…

The most important thing – if you want to be safe…

The first thing and desire that you feel every day when you open your eyes is “the sense of security”. You think: “is my family safe?”. This is natural. If I ask people the question: “what are you looking for in your life”, the answer is very often “I would like to have stabilization”. The…

“It is too expensive!” -Why are we afraid of this ?

“It is too expensive !!!!” Why are we afraid of this sentence ? This sentence is terrible for a lot of people. We feel disappointed and angry. The situation is that you have examined the needs and after this you chose a product for a client, and you know that this product is suitable (the…